We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website and services.
1. Information We Collect
Customers (Job Requests)
We may collect:
- Name
- Phone number
- Email address
- Job details
- Location
Service Providers (Electricians / Clients)
We may collect:
- Name and business name
- Phone number and email address
- Service areas and job preferences
- Communication records with us
Automatically Collected Data
We may also collect:
- IP address
- Browser type
- Website usage data via cookies or analytics tools
2. How We Use Your Information
We use your information to:
- Connect customers with relevant service providers
- Respond to enquiries
- Deliver and manage leads
- Improve our website and services
- Communicate with you about your enquiry or account
3. Sharing Your Information
With Service Providers
By submitting a job request, you agree that:
- Your personal information may be shared with one or more relevant service providers
- These providers may contact you via phone, SMS, or email
With Customers
If you are a service provider, your business/contact details may be shared with customers in relation to job enquiries.
General
- We do not sell or rent personal information to unrelated third parties
- We may share data with trusted service providers (e.g. hosting, analytics, payment processors) where necessary to operate our business
4. Third-Party Responsibility
Once information is shared:
- Service providers are responsible for how they use customer information
- Customers and providers interact at their own discretion
We are not responsible for:
- The actions, communications, or data handling practices of third parties
5. Cookies and Tracking
We may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Enhance functionality
You can disable cookies through your browser settings.
6. Data Security
We take reasonable steps to protect your personal information from:
- Misuse
- Loss
- Unauthorised access or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
7. Access and Correction
You may request access to or correction of your personal information by contacting us.
8. Data Retention
We may retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
9. Marketing and Communication
By using our services, you agree that:
- We may contact you regarding your enquiry or account
- Service providers may contact customers in relation to job requests
You can request to stop communications at any time.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any changes.
12. Governing Law
This Privacy Policy is governed by the laws of New South Wales.
13. Contact
If you have any questions about this Privacy Policy, please contact us at:
gridmarksolutions@gmail.com